All packages must be checked immediately and any problems
reported to us within 10 days of delivery. After this 10 day period of time we will
not be able to honor any requests for returns for exchange or refund. Please
inspect packages and contents carefully for letters, spelling of wording plates, etc. Mistakes do happen (we are all capable of making an error),
and we will try to be flexible; however, we will need to have these requests
submitted prior to your job being cleared as "completed" so that our internal
systems continue efficiently.
Custom products will NOT be accepted for return, unless manufacturing is
defective or we caused an error in your order. Please check your order
carefully, as these products are produced "at your command" and it is your
responsibility to see that your order is submitted correctly. Any exceptions to
this policy will be based upon our usability of the returned products for
samples, etc.
Certain non-customized products (changeable letters, storage cabinets,
changing poles, etc.) will be accepted for returns under MOST circumstances with
an approved RMA number from our offices. When we agree to accept a return for
such products, the credit for this return will be issued for the purchase price, LESS a re-stocking fee of 20% of the product price.
Sometimes mistakes will take place... we will attempt to be flexible where
this is possible, however, we spend hours helping people as they work to decide
correctly. We do not decide for you... the responsibility to choose the
correct product rests with you.